At Tiffany Luck, operated by Win Vision N.V. (the data controller), we take your privacy seriously. This Privacy Policy explains how we collect, use, share and protect your personal data throughout your relationship with us. By using our website and services, you agree to the practices described here.

When You Register

When you create an account with Tiffany Luck, we collect personal information such as your name, date of birth, email address, username and contact details. We need this information to set up and administer your account, confirm that you are an adult aged 18 or over, and communicate with you about your membership. Your data at this stage may be shared with identity verification services to carry out initial checks required by our licensing obligations.

When You Deposit and Withdraw

To process payments, we collect financial information including your chosen payment method details. Depending on the method you use — such as VISA, Mastercard, Bitcoin, Tether, Skrill or others — relevant transaction data is passed to our payment processing partners. These providers act as data processors on our behalf and are bound by strict confidentiality obligations. We use this information solely to execute your deposits and withdrawals, prevent payment fraud, and maintain accurate financial records as required by applicable law.

When We Verify Your Identity

We are required to verify the identity of our players as part of our anti-money-laundering (AML) and Know Your Customer (KYC) obligations. During this process, we may request copies of identity documents such as a passport or driving licence, proof of address, and source-of-funds documentation. This information is shared with specialist third-party verification services. We retain verified documents in accordance with our legal obligations and will not use them for any purpose beyond compliance and fraud prevention.

While You Play

During your time as an active player, we collect data about your gaming activity, including game history, session duration, wagering patterns and account balances. We use this data to operate the platform, personalise your experience, and fulfil our responsible gambling commitments — for example, monitoring for signs of problem gambling and applying any self-exclusion or deposit limits you have set. We may also use aggregated, anonymised gameplay data for internal analytics and service improvement. Where required by our regulator, the Anjouan Gaming Authority (licence number ALSI-202505034-FI2), or by other competent authorities, we may be obliged to disclose certain data.

When You Close Your Account

If you choose to close your account, we will cease active processing of your personal data for marketing or operational purposes. However, we are required by law and by our licensing conditions to retain certain records — including identity documents, transaction histories and communications — for a period determined by applicable legal and regulatory requirements. After that retention period has elapsed, your data will be securely deleted or anonymised.

Your Rights and Cookies

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and, where legally permissible, request erasure of your data. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact our support team through the contact details provided on the website. Please note that some data cannot be deleted where we are subject to legal retention duties.

We use cookies and similar tracking technologies on our website to ensure the platform functions correctly, remember your preferences, and analyse usage patterns. You can manage your cookie preferences through your browser settings. Some cookies are strictly necessary for the site to operate and cannot be disabled. For more detail on the specific cookies we use, please refer to our Cookie Notice.

We may update this Privacy Policy from time to time. Any material changes will be communicated to you via email or a prominent notice on the website. Continued use of our services after such notice constitutes your acceptance of the updated policy.